| Contact and property enquiries |
To answer requests, organise pre-contractual follow-up, and continue the service conversation.
Legal basis: requested pre-contractual steps and, where appropriate, legitimate interest in service continuity. |
Retention: while the request remains active and afterwards for applicable limitation and defence periods. |
| Accounts, saved items, and preference settings |
To operate the account area, protect access, and remember user-selected features.
Legal basis: performance of the user relationship, requested pre-contractual steps, and legitimate security interests. |
Retention: while the account remains active and afterwards for blocking, defence, and legal compliance periods where required. |
| Newsletter and promotional communications |
To send updates, market messages, and relevant recommendations where consent or another valid legal basis applies.
Legal basis: consent and the right to object at any time. |
Retention: until unsubscribe, withdrawal, objection, or the point at which proof of consent no longer needs to be retained. |
| Assistant and chat continuity |
To classify questions, keep the conversation coherent, help visitors find the right information or next step, and enable human follow-up where activated.
Legal basis: requested pre-contractual steps, consent for external services where applicable, and legitimate interest in efficient support. |
Retention: for the period needed for continuity, security, incident review, and reasonable operational follow-up. |
| Indicative calculators and sale planning tools |
To provide non-binding scenario guidance and help the user understand purchase, sale, or financing context.
Legal basis: the user’s request. No solely automated decision with legal or similarly significant effect is made. |
Retention: mainly in-browser. If the result is linked to a submitted enquiry, the enquiry retention logic applies. |
| Real estate documents, visits, reservations, receipts, and invoices |
To document pre-contractual and contractual steps, coordinate parties, and support transaction execution.
Legal basis: contract performance, requested pre-contractual steps, legal obligations, and defence of claims. |
Retention: for the life of the matter and afterwards for legal, accounting, tax, and claims-related periods. |
| AML/KYC and enhanced compliance checks |
To verify identity, beneficial ownership, source-of-funds context, and legally required documentation where a transaction triggers anti-money-laundering obligations.
Legal basis: legal obligation. |
Retention: up to 10 years where anti-money-laundering law requires it. |
| Security, human checks, anti-spam, and audit logs |
To protect the site, users, and forms against abuse, fraud, unauthorised access, and operational failures.
Legal basis: legitimate interest and, where applicable, legal security obligations. |
Retention: only for the period proportionate to security, audit, and incident-response purposes. |